Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
Returns
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Return Process
To return an item, please contact customer service at support@viroki.com to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
The cost of return shipping is the customer's responsibility.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- Perishable items
- Intimates
- Gift cards
- Custom items
- Digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at support@viroki.com
Contact Information
Store Name: Viroki
Address: 3 Mayfair Pl, London W1J 5PA, UK
Email: support@viroki.com
Phone: +442045774293
Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
We do our best to reply to your email within 1–2 business days.