FAQ

General Questions

What Is The Status Of My Order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I Change My Order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

Payment

What Payment Methods Do You Accept?

We accept the following payment methods:

  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Visa

Which Currency Will I Be Charged In?

All of our transactions are based in GBP. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate of the currency you choose depending on the website you are on.

Shipping

Where Do You Ship?

We currently ship exclusively within the United Kingdom.

How Long Does It Take To Ship My Order?

Once you've placed your order, it usually takes 1 to 3 business days (Monday to Friday) to process it. After processing, delivery typically takes 3 to 7 business days (Monday to Friday).

How Can I Track My Package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

What If I'm Not Home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

Do You Accept Returns?

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The item shouldn't have been used in any way
  • The return or exchange request is made within 30 days of delivery

To ask for a return, please contact our customer service at support@viroki.com

Can I Exchange An Item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are Returns Free?

To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.

The cost of return shipping is the customer's responsibility.

Contact Information

Store Name: Viroki
Address: 3 Mayfair Pl, London W1J 5PA, UK
Email: support@viroki.com
Phone: +442045774293
Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
We do our best to reply to your email within 1–2 business days.